At AKUSA Ltd, we understand that plans can change. We aim to make rearranging appointments as simple and fair as possible while maintaining a reliable service for all customers.

This policy explains how cancellations, rescheduling and refunds are handled.

AKUSA Ltd does not currently charge cancellation fees.

If you are unable to attend your appointment, we kindly ask that you let us know as soon as reasonably possible.

Providing notice allows us to offer your appointment to another customer.

Appointments may be rescheduled free of charge.

If you need to change your appointment, simply contact us and we will do our best to arrange a suitable alternative date and time.

As AKUSA Ltd is a mobile detailing business, weather conditions may occasionally prevent us from safely completing work to our expected standard.

Where necessary, we may:

• Continue with the appointment where conditions remain suitable.
• Rearrange the appointment at no additional cost.
• Agree an alternative date with the customer.

Our priority is always to deliver the highest possible standard of workmanship.

Payment is required once the agreed service has been completed.

We currently accept:

• Card
• Cash
• Bank Transfer

No deposit is currently required when making a booking.

Due to the nature of professional detailing services, refunds are not automatically provided once work has been completed.

If you believe there is an issue with the workmanship provided, please contact AKUSA Ltd within 48 hours of the service being completed.

Where appropriate, we will inspect the vehicle and, where reasonably necessary, rectify any workmanship issue before considering any other remedy.

Customer satisfaction is extremely important to us.

If you have any concerns regarding the completed service, we encourage you to raise them before we leave wherever reasonably possible.

This allows us to address any concerns immediately.

Occasionally appointments may need to be rearranged due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Road closures
• Vehicle breakdown
• Illness
• Equipment failure
• Other unforeseen circumstances

Where this occurs, we will contact you as soon as possible to arrange an alternative appointment.